Delivery & Returns


We aim to dispatch and deliver within 3-5 working days from the receipt of an order. The standard delivery costs are displayed below.

Area Cost
UK inc N.Ireland (Bikes) £35
UK inc N. Ireland (Wheels) £15
Europe Union £50
Other Advised prior to delivery

It is important that somebody is at your address to receive the delivery. If you are out when the goods arrive, a card will be posted through your letterbox and you will be able to contact the delivery company direct to rearrange the delivery.

Track Your Parcel

You can track your parcel below, using the tracking number we sent you and selecting the delivery service:

Track with Parcel Force 

Important Notes on Packaging:

For UK Parcels we remove the handlebars, seat & post and the front wheel. This is a simple re-assembly that we can talk you through over the phone if necessary.

For EU Parcels the box needs to be smaller therefore we also need to remove the rear wheel and rear derailleur. Unless you have experience of bike assembly we would recommend this be performed by a bike mechanic.

In all cases the only tool you need is a standard set of alan keys.

We sell all bikes without pedals unless ordered seperately. Pedals may need to be put on with a 15mm spanner or an alan key depending on manufacturer.

Returns and Refunds

If you don’t like the bike or it doesn’t fit then we’re happy to take it back within 14 days. We just ask you to cover return shipping and return it as bought. If there’s a mechanical defect that’s covered under the terms of the COG warranty we will refund fully, including shipping costs.

If returning a bike please use a secure courier. We strongly recommend you use a service that provides a certificate of postage and a tracking number.

Once we receive your bike, we will inspect and process it within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know.

If you wish to return a bike please email us at

For returns please use the following address:

Cycle Exchange
139 Richmond Road
United Kingdom